A company’s customer service department can specialize in handling inbound or outbound customer interactions. In either case, the Call Center plays a crucial role in customer service strategies. Let’s explore their differences, similarities, advantages, and challenges.
Customers increasingly demand fast, personalized customer service that efficiently resolves their issues. This means that service quality can determine a company’s success or failure, and AI-powered Call Centers are here to bridge that gap.
Audara: The Customer Experience Cloud Platform That Helps You Create Unforgettable Experiences Across All Channels
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