Call Center Software for Debt Collection
Call Center Software for Debt Collection powered with Artificial Intelligence to Improve Your Results
Simple, Automated, and Controlled...
This is how your debt collection operation should be: Simple, Automated, and Controlled. Debt collection companies face the challenge of reaching as many customers as possible, as quickly as possible, and at the lowest cost. That’s why using tools that automate calls and provide operational data is essential. These tools help you monitor productivity, make quick decisions, reduce costs, and ensure the profitability of your business.
SPEED UP COLLECTIONS AND REDUCE COSTS
Using a Conversational IVR and a Blaster Dialer
Call Thousands of Customers in the Shortest Time Possible with a Conversational Voice Response System.
Connect customers to an interactive voice response (IVR) that informs them about their outstanding debt and presents available payment options.
If the customer chooses, they can be transferred to a human agent for secure payment assistance. Otherwise, they can register a commitment for a later date and schedule a follow-up call that will be made automatically.
Save up to 66% on initial contact costs by reducing the need for additional staff in your operations.
Si necesitas ajustes o refinamientos, dime y lo perfeccionamo
How to Use the Audara Blaster Bot for Collections
1. Set Up the IVR
Create a Conversational Audio Response Flow using the Visual IVR Editor, and connect it with external processes to provide personalized information.
2. Create a Dialer
Create a Blaster Dialer that operates without agents, assign it to a CRM, segment your contact list, and define the calls to be made.
3. Start the calls
Link the Dialer with the IVR, set the date and time to start calling, and begin reaching out to hundreds of thousands of contacts immediately.
4. See results
Review your collection campaign results: call outcomes, selected options, calls transferred to agents, and more.
What can Audara do for you?
A Contact Center solution that increases customer reach by up to 400%, provides real-time reports on the entire operation, simplifies the management of large databases, and enables massive outreach campaigns without agents—saving up to 60% in costs. It operates in the cloud, offering everything you need, including phone lines, or allowing you to connect your own while keeping your entire operation private.
Predictive Dialing
A Contact Center solution that increases customer reach by up to 400%, provides real-time reports on the entire operation, simplifies the management of large databases, and enables massive outreach campaigns without agents—saving up to 60% in costs. It operates in the cloud, offering everything you need, including phone lines, or allowing you to connect your own while keeping your entire operation private.
When we replace manual phone dialing with predictive dialer, we can filter out busy signals, voicemail systems, and fax tones. As a result, an agent’s productive time increases by up to 400%.
The outcome is simple and will exceed your expectations: If your agents spend more time talking to contacts, they collect more, and your business results grow.
Live Supervision
A real-time data dashboard provides access to key information, alerts, reports, and coaching options that help control and improve quality.
It measures agent efficiency and workload, customer satisfaction, wait times, and interaction distribution. With the right data at hand, continuous improvement becomes easier.
360° CRM included
A powerful CDM and CDP system for data management that allows you to maintain multiple contact lists with custom fields and the ability to create subgroups of segmented data based on the needs of each campaign, with scripts that appear exactly when needed.
It enables consecutive dialing on a group of contacts until the desired results are achieved and provides detailed reports on the entire operation.
Features that Support Debt Collection
CRM y CDP
A complete CRM and CDP system are already integrated into Audara, allowing you to manage all your contact data efficiently.
Segmentation
Segment your data as precisely as needed, in the fastest, safest, and most reliable way for your campaigns.
Supervision
Monitor your operation in real-time from a dashboard, wallboard, or your supervisors’ mobile devices.
Reports
The most comprehensive set of reports you’ve ever seen to better understand your business and enhance decision-making.
Omnichannel
Activate additional channels such as Chat, Video, WhatsApp, SMS, and more whenever your business needs them.
100% web
A complete platform from the browser, including a webphone with WebRTC technology that reduces failures and speeds up operations.
