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Customer Success Story

UNIMEQ: Enhancing Healthcare Communication with Audara

Unimeq is a leading private healthcare provider specializing in Otorhinolaryngology, Audiology, and Allergology. With a proven track record of successful treatments, Unimeq operates under the Unidad Práctica Integral (UPI) model, bringing together pediatric allergists, otorhinolaryngologists, audiologists, and nursing assistants to deliver high-quality, patient-centered care.

The Unimeq Challenge

As a healthcare organization handling sensitive patient communications, Unimeq needed a scalable and secure contact center solution that could evolve with their technological and operational needs. Their growing patient base required seamless coordination between medical professionals and administrative teams, ensuring efficient appointment scheduling, follow-ups, and patient inquiries.

The Solution: Audara’s Cloud-Based Contact Center

By implementing Audara’s omnichannel contact center solution, Unimeq was able to:

  • Streamline patient communication through a cloud-based, AI-powered platform.
  • Improve operational efficiency with automated call routing and real-time monitoring.
  • Enhance patient engagement with seamless integration across voice, chat, and CRM systems.
  • Ensure data security and compliance while maintaining high-quality service.

The Solution: Audara’s Cloud-Based Contact Center

  • Optimized communication workflows, reducing wait times and improving patient satisfaction.
  • Scalable infrastructure that adapts to Unimeq’s evolving needs in healthcare technology.
  • Increased efficiency for medical and administrative staff, allowing them to focus on patient care.

The Solution: Audara’s Cloud-Based Contact Center

"My experience with Audara over the years has been excellent. The platform’s cloud-based architecture ensures reliability, security, and scalability, allowing us to adapt to the evolving needs of our healthcare services. Its continuous innovation and feature enhancements empower me to confidently plan new challenges in technology and communication, improving both internal efficiency and patient engagement. With Audara, we have a solution that not only meets our current needs but also grows with us, ensuring seamless coordination between our medical and administrative teams."
Jean Paul
CTO, Unimeq

Audara: The Customer Experience Cloud Platform That Helps You Create Unforgettable Experiences Across All Channels

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Tell us about your project.

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