All in One
Call Center Software
for Modern BPO Operations
Serve More Clients, Across More Channels — Without the Overhead
Designed for BPO Workflows and Multi-Client Operations
Lower Operational Costs
Maximize Agent Output
Audara’s AI engine helps reduce average handling time (AHT), automate follow-ups, and prioritize high-value leads. Our smart contact center tools help your teams close more, support faster, and stay efficient — all while cutting unnecessary costs.
AI-Powered Voicebots for Smarter Conversations
Integrated WebPhone for Seamless Communication
Live Dashboards for Supervision & Monitoring
Gain full visibility and control over your Call Center operations with Audara’s real-time analytics and live supervision tools. Access multiple dashboards where you can select and customize widgets to monitor key metrics, track ongoing calls, and oversee agent performance in real-time. Stay informed and make data-driven decisions—from anywhere, at any time.
AI-Powered Quality Assurance
AI-driven Quality Assurance that analyzes every call in real-time. Transcription and Speech Analysis provide deep insights into conversations, to assess customer satisfaction. Monitor rule compliance, agent performance, and adherence to conversion goals with automated reporting and actionable insights. Optimize call quality, enhance training, and drive better business outcomes.
WhatsApp: The Essential Channel for Modern BPOs
Centralize all your customer conversations from WhatsApp and other channels in one place with Audara. Forget about opening multiple apps and optimize your workflow with our omnichannel service panel for agents. With Audara, you’ll have the best customer service tools at your disposal, integrating calls, social media, live chat, and more.
Official WhatsApp Business API
Say goodbye to unstable integrations from unofficial providers and use our integration with the official API, which complies with Meta's Terms of Service and ensures operational stability.
Why use WhatsApp for BPO?
WhatsApp has over 2.4 billion users sending 100 billion messages daily; you can be sure that many of your potential customers are among them.
Set up your integration in just a few minutes
With Audara's solution, you don't need a mobile phone to use WhatsApp—just a phone number. All your chats will be sent directly to the centralized agent panel, allowing you to respond at any time.
Designed for BPO Workflows and MultiClient Operations
Audara gives BPOs the flexibility to handle multiple clients, workflows, and campaigns — all from a single dashboard. Our multi-customer-ready platform ensures client data remains separated while your teams stay productive. Onboard new accounts faster, maintain SLA compliance, and monitor performance in real time.
A 360º Customer View with Audara’s Integrated CRM
Unlock deep customer insights with Audara’s fully integrated CRM, designed to adapt to your business’s unique management and organizational needs. Easily create and customize unlimited fields, ensuring your data aligns with your workflow.
Stay connected across voice, chat, and video while accessing a comprehensive interaction history that includes:
- Call and conversation logs (date, time, channel)
- Attending agent details & actions taken
- Customer journey tracking across multiple touchpoints
Empower your team with a unified customer view to improve decision-making and personalize every interaction.
AI Copilot: Real-Time Assistance for Your Agents
Audara’s AI Copilot ensures expert-level support tailored to every customer interaction
Call Transcription and QA Speech Analysis
Achieve unmatched accuracy in Quality Assurance with call transcription, speaker diarization, and call recording monitoring. Transcription converts every conversation into searchable text, enabling detailed analysis of customer interactions. Speaker diarization identifies and separates different voices in a call, providing clarity on agent and customer dialogue.
With these tools, businesses can identify coaching opportunities, detect recurring issues, and enhance overall customer experience with data-driven insights.
Don't Miss Any Detail
Predictive Dialer
With Audara’s Predictive Dialer with AMD, every call is optimized for efficiency. It intelligently recognizes whether a call was answered by a person, if the number was invalid, busy, or went to voicemail.
Therefore, only the most relevant and effective calls are passed to agents, increasing productivity with Audara Call Center Software.
AI-Powered AMD
Reports, KPIs & Metrics
Make the best decisions with comprehensive reports on your entire operation. Download CSV files, use advanced filters, and leverage AI for data analysis.
Built for BPOs. Ready for Growth. 🚀
Audara is trusted by modern BPOs looking to increase capacity, reduce costs, and win more clients through seamless customer experiences.
Recording of All Calls
Audara guarantees over 99.99% of effective call recordings, which can be downloaded.
Multiple Distribution Strategies
Distribute incoming calls in the most efficient way for each campaign based on different rules.
Custom Call Script
Call Transfers
Call Categorization Methods
Audara features an advanced call categorization system for both incoming and outgoing calls.
Detailed Contact History
Audara provides a detailed history of interactions with each contact over time.
Incoming Campaign Groups
Organize your incoming campaigns into groups to simplify management and agent login.
SLA Measurement
Customer Service Priority
Serve priority customers by defining specific criteria or assigning them to the most skilled agents.
Transform How Your BPO Connects with Customers
Discover how Audara can help you handle more clients, reduce costs, and boost agent performance with an AI-powered contact center built for BPOs.
Omnichannel Call Center Software: Voice, Chat, Video, AI, and CRM
True omnichannel support means effortless integration across all communication channels. With Audara Call Center Software, you can seamlessly transition a voice call from your IVR to WhatsApp, ensuring uninterrupted conversations and a frictionless customer experience.
Keep your customers engaged and never miss a lead with fast, intuitive, and no-code automation that adapts to your business needs.
