With Audara Call Center Software, you can engage your customers through crystal-clear voice interactions. Since it is a cloud-based omnichannel Call Center Software solution, it adapts to modern businesses effortlessly. Moreover, you can customize every aspect of your call experience to fit your unique needs, ultimately boosting operational efficiency.
Gain full visibility and control over your Call Center operations with Audara’s real-time analytics and live supervision tools. Access multiple dashboards where you can select and customize widgets to monitor key metrics, track ongoing calls, and oversee agent performance in real-time. Stay informed and make data-driven decisions—from anywhere, at any time.
AI-driven Quality Assurance that analyzes every call in real-time. Transcription and Speech Analysis provide deep insights into conversations, to assess customer satisfaction. Monitor rule compliance, agent performance, and adherence to conversion goals with automated reporting and actionable insights. Optimize call quality, enhance training, and drive better business outcomes.
Everything you need to deliver exceptional customer experiences and efficiently manage your Call Center operations is available in Audara Call Center Software. Backed by 22+ years of expertise, we develop cutting-edge communication and customer service solutions to help businesses optimize their operations.
Unlock deep customer insights with Audara’s fully integrated CRM, designed to adapt to your business’s unique management and organizational needs. Easily create and customize unlimited fields, ensuring your data aligns with your workflow.
Stay connected across voice, chat, and video while accessing a comprehensive interaction history that includes:
Achieve unmatched accuracy in Quality Assurance with call transcription, speaker diarization, and call recording monitoring. Transcription converts every conversation into searchable text, enabling detailed analysis of customer interactions. Speaker diarization identifies and separates different voices in a call, providing clarity on agent and customer dialogue.
With these tools, businesses can identify coaching opportunities, detect recurring issues, and enhance overall customer experience with data-driven insights.
With Audara’s Predictive Dialer with AMD, every call is optimized for efficiency. It intelligently recognizes whether a call was answered by a person, if the number was invalid, busy, or went to voicemail.
Therefore, only the most relevant and effective calls are passed to agents, increasing productivity with Audara Call Center Software.
Make the best decisions with comprehensive reports on your entire operation. Download CSV files, use advanced filters, and leverage AI for data analysis.
Audara guarantees over 99.99% of effective call recordings, which can be downloaded.
Distribute incoming calls in the most efficient way for each campaign based on different rules.
Audara features an advanced call categorization system for both incoming and outgoing calls.
Audara provides a detailed history of interactions with each contact over time.
Organize your incoming campaigns into groups to simplify management and agent login.
Serve priority customers by defining specific criteria or assigning them to the most skilled agents.
With our partner program, you’ll increase your recurring passive income while helping your clients boost their revenue by selling more through omnichannel solutions..
True omnichannel support means effortless integration across all communication channels. With Audara Call Center Software, you can seamlessly transition a voice call from your IVR to WhatsApp, ensuring uninterrupted conversations and a frictionless customer experience.
Keep your customers engaged and never miss a lead with fast, intuitive, and no-code automation that adapts to your business needs.
Audara: The Customer Experience Cloud Platform That Helps You Create Unforgettable Experiences Across All Channels
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