Unified Business Chat Across Web, WhatsApp & Social Media
Manage All Customer Conversations in One Place with Audara’s Omnichannel Chat Platform for Business
Real-Time Engagement on the Channels Your Customers Use Most
Automate customer service with Chatbots and Artificial Intelligence using Audara
Serve your customers through their preferred channel—voice, chat, WhatsApp, social media, or video—without compromising service quality, thanks to Audara Chat.
Visual Flow Editor for ChatBots
Create ChatBots to handle daily and repetitive customer requests, enhancing their experience with 24/7 support for inquiries about your business, such as hours of operation, products, and more.
Work Together with Your Human Agents.
A ChatBot can handle thousands of similar requests simultaneously, 24/7, while human agents can focus on cases that require personal attention and expertise.
All Types of Messages to Enhance Conversations
Send responses that encourage customers to chat and interact. Mix and match text, images, emojis, files, and buttons to showcase your brand in the best way and make conversations more dynamic.
Some of the Best 👍 Features
Audara’s chat channels go beyond just handling massive interactions in one place. They are enhanced by cutting-edge tools that take chat support to the next level, including a true omnichannel environment that seamlessly blends chat, voice, and video. With an integrated, limitless CRM, chat queues, reporting, artificial intelligence, and much more, Audara redefines customer engagement.
Start in a chat and continue with a voice call.
The versatility of omnichannel support becomes truly real when customer service channels can be seamlessly integrated. Continue a voice call from your IVR directly to WhatsApp, or transition a text chat from any channel into a more personalized voice call with an agent in just a few clicks. All of this is possible thanks to our fast, simple, and no-code automation system.
True Omnichannel Experience
Real-time Monitoring Anywhere You Are
Timely information is key to success, and Audara helps you have it at your fingertips exactly when you need it. Audara’s real-time monitoring applications allow you to track the progress and results of your inbound and outbound campaigns, making timely decision-making easier. Thanks to its portability, you can access this data from your favorite device, whether it’s a PC or your smartphone. Additionally, you’ll have the ability to intervene, listen to a live call, or read a chat in real-time without interrupting the interaction. You can even communicate privately with the agent via chat or voice call.
Total Control at Your Fingertips
A 360º View of Your Customers with the Integrated CRM
Audara features a fully integrated CRM, specially designed for customer service campaigns, with unlimited customizable fields. Maintain seamless connections across multiple channels (voice, chat, video) and gain a unified view of all customer interactions. Thanks to a comprehensive history of every call or conversation, you can access key details such as the date, contact channel, assigned agent, and the actions taken during the interaction, among other valuable insights
Manage Contacts with Ease
Fully Recorded Video Calls
Voice and text support work incredibly well, but sometimes our customers require more specialized attention. That’s why Audara offers the option to include video calls within the WebChat channel, providing the best possible experience. Additionally, video calls can be monitored in real time and fully recorded for quality assurance, security, and service purposes, depending on campaign needs.
Turn a Chat into a Video Call
Chat Queue Campaigns for Agent Assignment
One of the most powerful features of Audara Chat is the ability to organize chats into campaigns with independent queues, strategically assigning chats to agents regardless of the channel. Each campaign can have its own unique preferences, shared or exclusive CRMs, specific schedules, or personalized messages. This maximizes personalized service and enhances the customer experience, especially when combined with our ChatBots.
Campaigns generate key metrics to measure SLAs, response times, wait times, productivity, peak traffic hours, and many other relevant insights to improve service and boost sales.
Queued Chats for Seamless Agent Assignment
Everything You Need in One Place
Having everything in one place not only boosts your agents’ productivity but also allows you to leverage omnichannel capabilities and Audara’s powerful metrics to measure different channels and agent performance across them. Manage WhatsApp, WebChat, Messenger, Instagram, Telegram, video calls, inbound calls, and dialers—all from a single platform.
Thousands of Interactions in One Dashboard
Registered Users and Password Authentication
Take customer service to the next level with registered clients. A feature exclusive to Audara is the ability to manage chat campaigns with user authentication. This unique functionality allows you to request prior validation from your customers using their username and password, granting them personalized or priority support via chat. Additionally, you can manage user registrations within Audara’s CRM, enabling or disabling customer access as needed for your operations.
Username and Password Authentication from Chat
Discover Some Automated Processes with Audara Chat
Service Hours Conditions
Audara Chat features a time-based conditions system that can be used for ChatBots and specific campaigns to provide the best customer service experience.
Various Operational Alerts
You can set up chat operation alerts, which will be displayed on the supervision panel and reports. This allows you to immediately address any issues as they arise.
Automatic Chat Rating
Every customer interaction with a human agent via chat will end with a rating that directly impacts the agent’s score in the reports.
Automatic Leads in the Integrated CRM
As soon as the ChatBot, campaign, or agent requests customer data, it is automatically stored in the CRM along with their interaction details.
Automated Responses with Shortcuts
Save your agents time and stay true to your brand by responding to repeated questions in a consistent style, regardless of who is on shift, ensuring the right approach every time.
Automated Operation History
Every interaction, whether with a human agent or a virtual assistant, is automatically recorded in the chat history. You can easily view, filter, or download each chat as needed.
Business Messaging on WhatsApp: Engage Customers Where They Already Are
Respond to your customers faster by managing all WhatsApp chats in one place—a centralized agent panel with the advantages of Audara. Enjoy advanced customer service tools, reporting, and unique features to enhance WhatsApp interactions.
Chat Queues
Regardless of whether the interaction is through WhatsApp or another channel, Audara can organize chats into campaigns, each with its own queue.
Everything in One Place
You don’t need a mobile phone to use WhatsApp—just a phone number, and all your chats will go directly to the centralized agent panel.
Time-Based Conditions
You can use time-based conditions for your ChatBots or chat queues and define actions for after-hours scenarios.
ChatBot
Link a ChatBot to any WhatsApp number and start providing instant support—no coding or lengthy processes required.
Username and Password
You can use authentication-based campaigns that require a password for access, ensuring specialized customer service.
Transfer Chats to another User
Unlike a mobile phone, Audara allows you to transfer chats from one agent to another, ensuring the best customer service experience.
Official WhatsApp Business API
Say goodbye to unstable integrations from unofficial providers and use our integration with the official API, fully compliant with Meta's Terms of Service and ensuring operational stability.
Why Use WhatsApp for My Business
WhatsApp has over 2.4 billion users sending 100 billion messages daily; you can be sure that many of your potential customers are among them.
Set Up Your Integration in Minutes
With Audara's solution, you don't need a mobile phone to use WhatsApp—just a phone number and a verified Meta account. You're all set to send and receive chats in Audara with all its powerful tools.
“68% of WhatsApp users believe it is the easiest way to connect with brands quickly.”
Get to Know Your Customers and Provide the Help They Need—Before They Even Ask.
Audara is more than just a chat management platform—it’s a complete omnichannel customer service solution with over 20 years of experience in the market. If there’s one thing we’ve learned, it’s that operational data is crucial for making informed decisions and understanding your customers better. That’s why we offer the most advanced reports in the communications industry.
Operational Reports
If there’s one thing we can proudly boast about, it’s our comprehensive metrics and operational reports. Audara provides detailed reports by campaign, agent, history, timing, efficiency, categorization, recordings, and any measurable operational data.
Productivity Metrics
Audara offers a comprehensive suite of metrics and reports to measure agent productivity across different channels. This enables you to make the best decisions for your business and your customers.
Combine Chat with Voice and Be Amazed
The true power of omnichannel support isn’t just handling different chat channels—it’s seamlessly blending chat and voice, just like you can with Audara.
Inbound Voice Campaigns
Your customers can contact you via a voice call while still being identified through shared data from an integrated CRM
Smart Dialers
Any customer who has contacted you through any chat channel can also be reached via a dialer.
IVRs with Integrations
You can configure an IVR to send a WhatsApp message to the customer, allowing the conversation to continue on another channel.
Integrated Webphone
Audara features an integrated WebPhone that enables voice communication between agents and supervisors.
“70% of users still prefer phone support when they need specialized assistance.”
