AI-Powered WhatsApp Automation with Audara
Supercharge Your WhatsApp Customer Service, Increase Sales, and Scale Your Business
Integrate WhatsApp into Your Omnichannel Strategy for Call Centers & BPOs
Manage all your WhatsApp Automation conversations in a simple and centralized way
Centralize all your customer conversations from WhatsApp and other channels in one place with Audara. Forget about opening multiple apps and optimize your workflow with our omnichannel service panel for agents. With Audara, you’ll have the best customer service tools at your disposal, integrating calls, social media, live chat, and more.
Official WhatsApp Business API
Say goodbye to unstable integrations from unofficial providers and use our integration with the official API, which complies with Meta's Terms of Service and ensures operational stability.
Why use WhatsApp for my business?
WhatsApp has over 2.4 billion users sending 100 billion messages daily; you can be sure that many of your potential customers are among them.
Set up your integration in just a few minutes
With Audara's solution, you don't need a mobile phone to use WhatsApp—just a phone number. All your chats will be sent directly to the centralized agent panel, allowing you to respond at any time.
Smart conversations with Chatbots and ChatGPT.
Provide the best customer service 24/7 with Audara’s AI-powered chatbots
Build chatbots with multiple flows
Train ChatGPT for sales and customer support
Integrate with hundreds of platforms
CRMs and Integrated Sales Funnels
A complete CRM integrated with sales funnels and pipeline views. You can automatically capture data, track customer progress, review the status of your sales, access the full history of your contacts, and more.
Real-time monitoring panel
Customized monitoring dashboard to track operations in real time. Spy on chats, pause and unpause agents, check the number of chats in the queue, and much more. Inspire your team to reach new performance and quality standards.
AI to assist your agents always!
Provide agents with quick access to all the necessary information without searching through long knowledge bases. Facilitate continuous training and information updates, enabling better workload management with Audara’s built-in AI-powered agent assistant.
Mass Campaigns and WhatsApp Broadcast
Team communication is essential, especially in today’s remote work environment. Audara offers an internal chat for agents or supervisors to consult with each other. You can also create groups with multiple agents or use virtual phone extensions to make internal calls via the integrated Webphone at no additional cost.
Internal Communication via Chat and Voice
Team communication is essential, especially in today’s remote work environment. Audara offers an internal chat for agents or supervisors to consult with each other. You can also create groups with multiple agents or use virtual phone extensions for internal calls via the integrated Webphone at no additional cost.
Automatic Assignment and Chat Queues
Audara allows you to create inbound chat campaigns to organize chats into independent queues that are routed to a human agent. To assign and deliver these chats to the right agents, Audara features an intelligent automation system that distributes chats based on the established strategy, maximizing your team’s efficiency.
Custom Button
Reports and histories
Our reports and histories are the most comprehensive on the market, carefully designed to help you make the best decisions.
Automatic Responses
Maintain a consistent tone in your conversations with predefined responses that you can use automatically.
Measures productivity
Audara offers advanced reports to measure agent productivity, conversion rates, uptime, efficiency, and more.
Time conditions
Automate responses based on business hours and agent availability
Chat transfer
Transfer chats between agents without losing the history. Transfer to a specific agent, a queue, or a skill-based group.
Attention rating
At the end of each chat, you can send a satisfaction survey that will impact your agents’ ratings.
Chat typing
Classify chats to better understand your customers’ needs and your business.
ACW (after chat work)
The ACW (After-Call Work) allows your agents a controlled time to complete tasks between chats.t
Multimedia messages
Audara supports all types of messages, including text, stickers, GIFs, voice notes, videos, files, and even locations.
Still have questions? Don't worry!
Do all Audara WhatsApp plans include chatbots?
Yes, all Audara WhatsApp plans include chatbots, along with a visual chatbot editor that allows you to create unlimited flows without any restrictions. Audara lets you create as many chatbots as you need and use them in the best possible way, with no additional cost per chatbot or for the visual chatbot editor.
Can I connect more than one WhatsApp number?
Yes, each additional number must have its own Meta app and comes with an additional cost, but Audara allows you to connect as many WhatsApp numbers as you need.
Why should I use WhatsApp with Audara?
Can I connect voice calls with WhatsApp?
Does Audara include a fully integrated sales CRM?
Yes, Audara includes a complete CRM module with advanced sales features. You can create unlimited contacts and accounts with no field restrictions. Additionally, you can set up pipelines and sales funnels, track amounts and budgets, and manage everything seamlessly. All of this is fully included in every plan.
Can I run outbound WhatsApp campaigns or Broadcast messages?
Yes, Audara has full integration with the WhatsApp API, allowing you to create templates and use them to reactivate inactive conversations, contact customers, or send mass messages. It also provides comprehensive metrics on your entire operation, utilizing advanced contact segmentation from Audara’s CRM.
What other chat channels does Audara include?
Audara includes chat channels for WhatsApp, Messenger, Instagram, and WebChat. Telegram is currently in development, and more chat support channels will be added soon.
Can I use Audara Chat with WhatsApp even if my business is small?
Yes, Audara is perfect for businesses of all sizes. Pricing is designed to fit a wide range of budgets. The only requirement is a minimum of three chat users and a commitment to improving sales and customer service.
Why do other WhatsApp platforms say messages are free?
The official WhatsApp API includes 1,000 free conversations per month. Beyond that, there is a cost per conversation, which varies depending on the country. This pricing model is a direct requirement from Meta. Any platform claiming to connect to WhatsApp without any charges may be using an unofficial API, which can jeopardize your phone number, business stability, and brand reputation. Additionally, it can put the platform’s credibility at risk for offering misleading services.
Did you know that Audara offers personalized phone support?
We understand the diverse needs of our customers, including preferences, priorities, and age groups. That’s why we offer support via Tickets, Email, Chat, and Phone Calls across all our plans. This ensures the best guidance and support through your preferred channel, in real time, and at no additional cost.
