AI-Powered
Predictive
Dialer
Increase your productivity by up to 400% with Audara's intelligent cloud-based predictive auto dialer
Multiply calls and engagement time
How a Predictive Dialer works
A predictive dialer enhances efficiency and maximizes the number of calls by automatically dialing and connecting agents only to answered calls. With built-in intelligence, it minimizes agent intervention, optimizing productivity.
1. Predicting Agent Availability
Audara forecasts the number of calls based on available agents
2. AI-Powered AMD Detection
The AMD filters out voicemail, ensuring live answered calls
3. Connecting Calls to Agents
Audara routes answered calls to agents keeping logs
4. After Call Work Management
Agents classify calls and complete post-call tasks during ACW time
Struggling to Reach the Right People? Use Smart Filters
360° Omnichannel CRM
Import your data directly into Audara’s powerful, built-in CRM for seamless contact management
CDP Segmentation
Filter and target the right contacts for each campaign with an advanced CDP segmentation system
Beyond Dialing: What Can You Achieve with Audara’s Predictive Dialer?
Smart Filters for High-Impact Contact Segmentation
Supercharge your outbound with Audara
More Productivity with Audara ACW (After Call Work)
Enhance agent efficiency and workflow management with Audara ACW (After Call Work)—a smart feature designed to streamline post-call tasks without disrupting outbound operations.
With Audara ACW, you can:
- Allocate structured time for agents to complete call-related administrative tasks.
- Set flexible ACW durations—either a fixed time limit or unlimited time with an alarm reminder.
- Ensure seamless dialing automation, as Audara automatically initiates the next call once ACW time ends.
By optimizing After Call Work, you improve agent focus, reduce idle time, and maintain high productivity in your outbound campaigns.
Boost Call Center Efficiency with Audara ACW
Predictive Dialer with AMD
Audara’s AI based AMD intelligently recognizes whether a call was answered by a person, if the number was invalid, busy, or went to voicemail—ensuring that only effective calls are passed to agents.
The predictive dialer can dial multiple phone numbers simultaneously, meaning the next number is often dialed even before the agent finishes their active call. This predicts call duration and optimizes agent efficiency, maximizing productive time.
AI-Powered AMD
Don't miss calls, return them with Audara CallBack™
In outbound operations, timing is everything. When a contact isn’t available, Audara CallBack™ empowers agents to schedule precise follow-ups — selecting the exact date and time the client prefers.
Agents can also add notes to retain key context from the conversation, ensuring every callback is informed and personalized. Just before the scheduled time, Audara sends a smart reminder to the agent, helping them prepare and connect with confidence.
Boost conversion rates, improve customer experience, and keep every opportunity on track — automatically.
Discover How CallBack Works in a Live Demo
Two Dialers in One: Predictive & Progressive Flexibility
See Predictive & Progressive Modes in Action
Predictive vs Preview Dialer
Selecting the right dialer can transform your contact center’s performance. Here’s a quick comparison:
Preview Dialer – For Personalized Interactions
- Calls one number at a time, allowing agents to review customer details beforehand.
- Ideal for consultative sales and customer service.
- Enhances call quality and reduces abandoned calls.
- Less efficient for high-volume campaigns.
Predictive Dialer – For Maximum Efficiency
- Dials multiple numbers simultaneously, optimizing agent productivity by up to 400%.
- Filters out unanswered calls, busy signals, and voicemails.
- Perfect for high-volume outbound campaigns like sales and collections.
Which One is Right for You?
More awesome Dialer Features
Productivity Reports
Audara offers a wide range of reports on the entire operation to measure productivity.
Real-Time Monitoring
Audara features a specialized monitoring panel for real-time operation tracking.
WebPhone
Audara includes an integrated WebPhone that operates via WebRTC without external installations.
Call Recordings
Audara guarantees over 99.9% of effective call recordings, which can be downloaded.
CRM included
Audara features a fully integrated CRM to manage operational contacts.
Dynamic Call Scripting
Audara includes a call script that can display the required data for each contact.
Data Export
All CRMs created in Audara include easy ways to filter and download contacts.
Call disposition
Audara features a classification and management system for inbound and outbound calls.
Contact Interactions History
Audara provides a history of interactions made with a contact over time.
