Delight your customers by resolving their issues quickly through the channels they prefer.
Audara is a customer interaction platform that connects them with your business through any channel. It includes artificial intelligence and operates on a global cloud infrastructure, capable of supporting companies of any size.
Audara allows you to create an Omnichannel Contact Center to communicate with your customers through their preferred channel: WhatsApp, Chat, Social Media, Phone Calls, and Video Calls.
Implement marketing, sales, or service campaigns across all channels, both for inbound requests and mass outreach campaigns. Experience true omnichannel capabilities by sharing all customer data seamlessly across channels within a single platform.
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When your customers can be anywhere in the world, your business should be too. Audara enables companies to leverage IP Telephony for inbound and outbound calls with global providers, access to Direct Inward Dialing (DID) numbers, and toll-free numbers in over 50 countries, with outbound call availability to all global destinations.
Our business IP telephony solution ensures proactive 24/7 monitoring of your phone communications by experts and adapts to your company’s needs in real-time.
With Audara, you only pay for the voice services you actually use.
Audara includes a WebRTC-based webphone technology that allows users to make and receive calls directly from the browser without installing anything. In the business world, sound quality during calls is crucial to maintaining high productivity, and when customers can’t hear clearly, it results in wasted time and potential frustration. With Audara, calls are made over the Internet from your computer or mobile device using Audara’s integrated webphone. This innovative webphone provides high-quality audio and is specifically designed to withstand packet loss, helping you identify communication issues promptly, thus ensuring a superior voice experience.
Audara frees your agents from repetitive tasks by automating phone and chat support with interactive bots that optimize both your business’s time and financial resources. With Audara, there’s no need to write code to create IVRs and chatbots with natural language understanding (NLU). Our platform enables intelligent customer service automation through built-in self-service capabilities for both voice calls and chat.
These interactive voice response bots can leverage neural text-to-speech (TTS) conversion in multiple languages, automatic speech recognition (ASR), or natural language understanding (NLU).
Both Audara’s IVR and chatbots benefit from advanced AI features, such as LLM-assisted query resolution, contextual FAQs, generation of dialogue examples, and bot creation from natural-language descriptions. Once Audara’s IVR or chatbot identifies customer needs, skill-based routing ensures customers connect with the most suitable agent. Then, Audara provides agents with full context of the interaction through support features like campaign scripts, customer data from the CRM, cross-channel contact history, a knowledge base of frequent answers, and more resources. [Learn more here.]
Audara allows you to personalize your business communications with WhatsApp, automating your contact center, marketing, sales, service, and customer support processes. Integrate WhatsApp to support multiple agents, AI-powered chatbots, distribution strategies, conversation transfers between agents, data capture through variables, schedule management, integration of contact data with the built-in CRM, external application integration, service rating, and even generate phone calls to WhatsApp contacts directly from a conversation.
Send and receive WhatsApp messages individually or in bulk, exchange images, documents, and voice notes with your customers, and maintain conversation histories for analysis and quality control purposes. [Learn more here.]
Audara’s web chat offers asynchronous messaging, allowing agents and customers to communicate securely through encrypted conversations, ensuring maximum privacy even when they’re not simultaneously available. Provide customer support via your website chat, social media, or WhatsApp. Integrate AI-powered chatbots, set customer service schedules, or seamlessly initiate a phone call or live video chat directly from the chat interface whenever your customers require VIP attention. All chat interactions are recorded and generate valuable historical data for informed decision-making. [Learn more here.]
Serve your customers directly from Facebook and Instagram social networks, integrate chatbots and AI into your support channels, distribute conversations among your available agents, and store historical data from every interaction. [Learn more here.]
Use Audara’s virtual assistant to create personalized workflows for handling daily and repetitive requests, delivering an improved customer experience by providing easy access to support whenever needed, and offering 24/7 assistance without hiring additional staff. The variety of workflows powered by AI is limitless, but the true potential lies in seamlessly combining AI with human agents to significantly elevate your customer support.
Audara’s outbound calling campaigns offer various dialer options, including a predictive dialer that automatically calls customers from a list or CRM. This dialer uses a machine learning (ML) model to distinguish between active customers, voicemail greetings, or busy lines, ensuring agents only connect with live contacts. Additionally, the dialer dynamically adjusts dialing intervals based on predicted agent availability and near real-time statistics, maximizing efficiency for high-volume campaigns and significantly reducing costs.
Once a call between the customer and agent is connected, Audara equips the agent with the complete interaction context through supportive features such as campaign scripts, CRM customer data, cross-channel contact history, and a knowledge base of frequently asked questions, among other resources. All calls and interaction data are recorded for subsequent review. [Learn more here.]
Calling hundreds, thousands, or even hundreds of thousands of customers in just a few hours—without requiring human personnel—is entirely possible with Audara. The Blaster Dialer is an agentless voice bot integrated with IVR bots and your CRM, enabling massive personalized calling campaigns. These campaigns play pre-recorded messages or messages automatically generated using neural text-to-speech (TTS) technology, allowing customers to respond either through digit dialing (DTMF tones) or natural speech using automatic speech recognition (ASR).
All interactions between customers and the IVR bot activated by the Blaster Dialer generate response records for future reference. Additionally, these interactions can trigger external processes or even route interested customer calls directly to appropriate agents in an inbound campaign. [Learn more here.]
Audara CRM is an all-in-one CRM and Customer Data Platform (CDP) solution, seamlessly integrated into an omnichannel environment. It combines powerful CRM capabilities with a unified Customer Data Platform, enabling streamlined management of customer data. Audara CRM provides intelligent features, including pipelines, advanced filters, and seamless integrations, ideal for marketing, sales, and customer service functions. Easily import and export your data, and integrate your workflows with more than 45 external CRMs via our robust integration API, including Salesforce, Zoho, Pipedrive, Odoo, Google Contacts, HubSpot, and many others.
The Audara Agent Panel is a unified, browser-based interface enabling your team to manage interactions seamlessly across all channels—including calls, chats, and video—alongside social media, CRM, scripts, templates, and more, all accessible with just one click. The Agent Panel conveniently works within any browser, whether accessed from a desktop computer or a mobile device, such as a tablet.
Supervise your entire Customer Experience operation in real-time, monitor connected agents across every channel, and track live analytics and KPIs. Gain immediate visibility into agent performance and operational status across all channels, enabling proactive management. All analytics and metrics are accessible live, allowing you to maintain complete control of your customer experience operation at all times.
Track the productivity of your campaigns with dashboards that provide real-time insights into your operations. Audara’s dashboards allow you to monitor the performance of your campaigns closely, providing instant visibility into key metrics and analytics. Easily customize dashboards to track productivity, observe trends, and make informed decisions. Additionally, these dashboards can be shared and adapted to meet the needs of your team, enabling better collaboration among agents and supervisors.
Un CRM para marketing, ventas y servicios que se integra con todos los canales de atención
Audara CRM es el único CRM orientado al customer experience y el contact center que te permite tener cientos de CRMs independientes con todas las funcionalidades y las mejores herramientas de segmentación para marketing, ventas y servicios.
Una solución de CRM es esencial para administrar datos de clientes y fortalecer relaciones comerciales. Audara ofrece características valiosas comunes en los mejores CRMs y algunas únicas que sólo encontrarás aquí:
Audara integra un poderoso CDP en su interior. Un CDP, o “Plataforma de Datos del Cliente”, se centra en la recopilación y gestión de datos de clientes de diversas fuentes para crear perfiles unificados y detallados. Estos perfiles permiten una personalización avanzada y una segmentación precisa para marketing, ventas y experiencias de cliente. No encontrarás mejor CDP para tu atención al cliente, pide hoy una demostración gratis.
Audara te permite crear Pipelines o Flujos de Procesos sobre tus contactos, en forma de tableros, y usando la metodología Kanban. Un Pipeline Kanban es una herramienta visual que te permite gestionar y visualizar el flujo de trabajo en un proceso.
Cada Pipeline se compone de columnas que representan distintas etapas del proceso, y tarjetas que representan elementos de trabajo individual, como tareas, historias de usuario o actividades. Cada tarjeta se mueve a través de las columnas según avanza en el proceso, lo que permite a los equipos visualizar el estado actual de cada elemento de trabajo y identificar posibles cuellos de botella o áreas de mejora.
Puedes usarlo para crear embudos de venta, procesos de atención al cliente, o todo aquello suceptible de ser ordenado en etapas en lo que intervenga tu equipo y tus clientes.
La Vista 360 de Audara CRM proporciona una visión completa y detallada de cada cliente en una sola pantalla o interfaz. Esta vista integra y muestra todos los datos relevantes de un cliente, incluyendo su historial de interacciones, transacciones, preferencias, actividades, tickets, oportunidades de venta, entre otros.
La idea detrás de la vista 360 es ofrecer a los usuarios una comprensión completa y contextualizada de cada cliente, lo que les permite tomar decisiones informadas y personalizar sus interacciones de manera más efectiva. Al tener acceso rápido a toda la información relevante, los equipos de contact center, ventas, marketing y servicio al cliente pueden mejorar la calidad de sus interacciones, identificar oportunidades de ventas adicionales, resolver problemas de manera más eficiente y brindar una mejor experiencia de cliente en general.
El CRM interactúa con los canales de Voz (marcador Blaster), Chat, WhatsApp o Email y crea campañas de contactación masiva dirigidos hacia segmentos específicos creados con el poder del CDP de segmentación de Audara.
Audara CRM permite crear embudos de ventas divididos en distintas etapas que representan los diferentes pasos del proceso de ventas, tales como prospectar, cualificar leads, presentar propuestas, negociar, cerrar ventas, entre otros, dependiendo de la estructura específica de ventas de tu negocio.
Cada una de estas etapas se representa en un Pipeline como una columna usando un tablero de tipo Kanban. Las oportunidades de venta se representan como tarjetas que se mueven a través de estas columnas según avanzan en el proceso de ventas. Por ejemplo, una oportunidad de venta puede comenzar en la columna “Prospectar”, luego moverse a “Cualificar”, luego a “Presentar propuesta”, y así sucesivamente, hasta que se cierre la venta o se descarte la oportunidad.
El embudo de venta proporciona una visualización clara y en tiempo real del estado de cada oportunidad de venta, lo que permite a los equipos de ventas identificar cuellos de botella, priorizar tareas y tomar decisiones informadas para mejorar la eficiencia y el rendimiento del proceso de ventas.
Receive and make calls from any country using your favorite SIP provider or connecting a hybrid environment with your current physical office lines. Take all voice services on your PC or mobile, talk from the web.
Each user, agent, or supervisor has their own mobile SIP extension, featuring a unique number and personalized settings.
Audara can record all inbound and outbound calls, and you can access these recordings directly from a web browser to monitor and enhance quality.
Create automatic or interactive voice service menus, allow your customers to choose between options, and integrate them with your business.
Define specific business hours for each area or campaign of your business. Decide how to handle calls or chats outside of active hours—whether through automated messages, voicemail, call forwarding, forms, or even a combination of these options.
With Audara, you can personalize your customer interactions by using your own audio and corporate music during wait times. Tailor messages to fit specific situations such as business hours, user type, automated responses, and more.
Set up personalized incoming call queues that route calls to your operators based on smart paths and predefined conditions.
Each user has a private conference room that can be easily managed from the browser. Adding participants is as simple as drag & drop, making teamwork more efficient and seamless.
Audara supports remote agents who can work from anywhere on call campaigns, chat, WhatsApp, social media, or video, ensuring seamless customer interactions.
The ACD system ensures intelligent and efficient call distribution based on customizable rules, optimizing workflow and customer service.
Incoming calls can be directed to the most suitable agents based on their skills, ensuring the best customer service experience.
Audara enables the creation of dialing lists from CRMs, allowing agents to make outbound calls automatically. Save time, reduce dialing errors, and reach thousands of customers per hour efficiently.
Increase efficiency by tripling the number of outbound calls per agent with predictive auto-dialing. Audara dials calls in advance, ensuring agents are connected to customers as soon as they become available.
Combine the power of inbound campaigns, ACD, and auto-dialers to optimize agent time. Reduce idle time and enhance performance with seamless call handling.
Call center operators need breaks for rest, training, or other activities. Audara allows you to control and measure agent break times for each campaign, ensuring efficiency and productivity.
Manage your company’s contact lists, create targeted lists for inbound campaigns or auto-dialers, and track interaction history across all channels—all within an integrated CRM.
Record the results of each interaction in up to three fully customizable categories per campaign, with the option to generate detailed reports for analysis and optimization.
Provide agents with tailored scripts for each campaign, dynamically including contact details from the CRM. Customize formats and styles to ensure clear, professional, and effective communication.
Agents need time to complete tasks before taking the next call. Easily manage After-Call Work (ACW) time flexibly, ensuring efficiency without compromising productivity.
Distribute messages to multiple agents, integrate WhatsApp with your CRM, and create personalized campaigns to enhance customer engagement and efficiency.
Connect with customers on the most popular social media platforms and create a seamless omnichannel support experience tailored to today’s needs.
Enjoy high-definition video chat directly from any browser, without plugins. Fully compatible with all mobile devices and embeddable within your custom app for a seamless experience.
A powerful chatbot engine that integrates personalized data from your CRM, leveraging decision-making capabilities and natural language processing for smarter interactions.
Set up exclusive VIP chat campaigns with user authentication and password protection for enhanced control and premium customer service—an unmatched feature in web chat solutions.
Save text and video chat conversations while enabling supervisors to monitor and manage interactions in real time, ensuring top-tier quality control.
Access detailed reports on contact rates, service level agreements (SLAs), agent productivity, conversions, and other key omnichannel Contact Center metrics.
A web-based application where agents can manage all communication channels, perform productivity tasks, and access customer data—all from a single interface.
Audara enables the creation of dynamic dashboards that display real-time data from all your campaign channels, helping you track performance and achieve your business goals.
Define goals for your team during each customer interaction and monitor achieved targets. Identify top-performing agents and optimize strategies for better results.
An integration API that connects with over 130 CRMs and commonly used external applications, ensuring smooth data synchronization and workflow automation.
View detailed reports of the entire operation in each of the service channels, apply filters, view graphs and export the data.
Identify your best agents, know the effectiveness of your staff, their work times and the actions they execute each day.
Agents and Supervisors can interact in a private chat for support and quality control tasks during the operation.
Audara operates from the cloud across multiple regions, offering a service availability starting at 99.9%.
Each customer benefits from a customized B2B firewall service managed by experts.
Global Voice includes a VPN service exclusive to each customer for secure connection to VoIP services.
Audara includes 5×8 support service and we also offer an optional 7×24 for event solutions.
Request your interactive demo now with an expert consultant who will answer all your questions. Additionally, you’ll get access to a 30-day Free Trial of Audara Cloud. All your data is securely protected under our Data Privacy Policy.
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