A predictive dialer enhances efficiency and maximizes the number of calls by automatically dialing and connecting agents only to answered calls. With built-in intelligence, it minimizes agent intervention, optimizing productivity.
Audara forecasts the number of calls based on available agents
The AMD filters out voicemail, ensuring live answered calls
Audara routes answered calls to agents keeping logs
Agents classify calls and complete post-call tasks during ACW time
Import your data directly into Audara’s powerful, built-in CRM for seamless contact management
Filter and target the right contacts for each campaign with an advanced CDP segmentation system
Enhance agent efficiency and workflow management with Audara ACW (After Call Work)—a smart feature designed to streamline post-call tasks without disrupting outbound operations.
With Audara ACW, you can:
By optimizing After Call Work, you improve agent focus, reduce idle time, and maintain high productivity in your outbound campaigns.
Audara’s predictive dialer intelligently recognizes whether a call was answered by a person, if the number was invalid, busy, or went to voicemail—ensuring that only effective calls are passed to agents.
The predictive dialer can dial multiple phone numbers simultaneously, meaning the next number is often dialed even before the agent finishes their active call. This predicts call duration and optimizes agent efficiency, maximizing productive time.
Agents often call a client who is unavailable at that moment. With Audara CallBack™, the agent can schedule a specific date and time when the client will be available for a callback and add a comment to remember important details from the call.Shortly before the scheduled time, Audara sends a notification to the agent, helping them prepare and providing context before their next call.
Selecting the right dialer can transform your contact center’s performance. Here’s a quick comparison:
Preview Dialer – For Personalized Interactions
Predictive Dialer – For Maximum Efficiency
Which One is Right for You?
Audara offers a wide range of reports on the entire operation to measure productivity.
Audara features a specialized monitoring panel for real-time operation tracking.
Audara includes an integrated WebPhone that operates via WebRTC without external installations.
Audara guarantees over 99.9% of effective call recordings, which can be downloaded.
Audara features a fully integrated CRM to manage operational contacts.
Audara includes a call script that can display the required data for each contact.
All CRMs created in Audara include easy ways to filter and download contacts.
Audara features a classification and management system for inbound and outbound calls.
Audara provides a history of interactions made with a contact over time.
Audara: The Customer Experience Cloud Platform That Helps You Create Unforgettable Experiences Across All Channels
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